Refund Policy

We offer refunds under the following conditions:

• Technical Issues: The script is fundamentally broken and cannot be fixed within 30 days of purchase
• Product Discontinuation: We have discontinued the product and cannot provide adequate support
• Transaction Errors: There was an error in the payment process or duplicate charges
• Non-Delivery: You did not receive the product after successful payment
• Misrepresentation: The product significantly differs from its description

Refunds must be requested within 30 days of purchase.

Refunds will NOT be provided in the following cases:

• Change of mind or buyer's remorse
• Compatibility issues with other scripts (unless not mentioned in requirements)
• Server performance issues unrelated to the script
• User error in installation or configuration (support will be provided instead)
• Requests made after 30 days of purchase
• Products that have been successfully downloaded and installed
• Custom modifications requested after purchase

To request a refund, follow these steps:

1. Contact Support: Open a support ticket or contact us on Discord with your order details
2. Provide Information: Include your order number, reason for refund, and any relevant documentation
3. Technical Review: Our team will review the issue and attempt to resolve it first
4. Refund Decision: If the issue cannot be resolved, we'll process your refund request
5. Processing: Approved refunds are processed within 5-10 business days

In some cases, we may offer partial refunds:

• When only part of a bundle is defective
• For downgrades from premium to standard versions
• When specific features are removed due to technical limitations
• At our discretion for customer satisfaction purposes

Refunds will be processed using the same payment method used for the original transaction:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Digital Wallets: 3-7 business days depending on the provider
• Bank Transfers: 7-14 business days

Processing times may vary depending on your bank or payment provider.

Before initiating a chargeback with your payment provider:

• Please contact our support team first to resolve any issues
• Most problems can be resolved quickly through direct communication
• Chargebacks can result in account suspension and loss of access to products
• We reserve the right to dispute illegitimate chargebacks

In addition to refunds, we may offer product exchanges:

• Exchange for a different product of equal or lesser value
• Upgrade to a newer version with price difference payment
• Exchange for store credit to be used on future purchases
• Bundle adjustments when individual products don't meet expectations

Exchanges are subject to the same 30-day time limit and eligibility criteria.

Before considering a refund, we encourage you to:

• Contact our support team for technical assistance
• Check our documentation and installation guides
• Visit our Discord community for peer support
• Allow us time to fix any reported bugs or issues

We're committed to helping you succeed with our products and often issues can be resolved quickly with proper support.

We may update this refund policy from time to time. Changes will be:

• Posted on this page with an updated date
• Applied to purchases made after the update date
• Communicated via email for significant changes

Your purchase is governed by the refund policy in effect at the time of purchase.